Personal Data Protection and Privacy Policy

1. Data Controller

Pursuant to the Personal Data Protection Law No. 6698 ("KVKK"), your personal data is processed by Isler Oral and Dental Health Clinic as the data controller within the scope described below.

2. Collected Personal Data

When you visit our website or contact us, the following personal data may be processed:

• Identity information (name, surname, etc.)
• Contact information (phone number, email address, etc.)
• Appointment details (requested date, related treatment, your messages and notes)

• Information security data (IP address, log records, usage data from cookies or similar technologies)

3. Purposes of Processing

Your personal data is processed for the following purposes:

• Receiving and planning appointment requests and contacting you,
• Evaluating and responding to questions, requests and complaints sent via contact forms,
• Planning, developing and improving our clinic services,
• Fulfilling legal obligations and responsibilities to authorized institutions,
• Maintaining information security and preventing malicious use.

4. Legal Grounds for Processing

Your personal data is processed based on the legal grounds set forth in Articles 5 and 6 of the KVKK:

• Explicitly stipulated by law,
• Directly related to the establishment or performance of a contract,
• Necessary for compliance with legal obligations,

• Necessary for our legitimate interests without harming your fundamental rights and freedoms,

• Your explicit consent (when required).

5. Transfer of Personal Data

Your personal data is shared only with persons permitted by relevant legislation and within the stated purposes. Accordingly, your data may be shared with:

• Authorized public institutions and organizations when necessary,
• Domestic service providers for IT infrastructure services,
• Our lawyers and consultants for managing legal processes.

Data is shared in compliance with KVKK and related legislation and with necessary security measures in place.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to improve user experience, analyze site performance and ensure security. You can refuse or limit cookie use by changing your browser settings. Disabling cookies may restrict access to some site features.

7. Your Rights Under KVKK

Under Article 11 of the KVKK, you may apply to us to exercise the following rights:

• Learn whether your personal data is processed,
• Request information if it has been processed,
• Learn the purpose of processing and whether it is used accordingly,
• Know the third parties to whom it is transferred domestically or abroad,

• Request correction of incomplete or inaccurate data and notify third parties of such corrections,

• Request deletion or destruction of personal data when the reasons for processing no longer exist,

• Object to a result against you arising from automated processing,
• Request compensation if you suffer damage due to unlawful processing.

8. Application and Contact

You may submit your requests regarding your rights in writing or via registered email (KEP), secure electronic signature, mobile signature, or the email address you previously provided to us and is registered in our system.

Applications will be concluded as soon as possible and within 30 days at the latest.

9. Policy Updates

This privacy policy may be updated as needed and in line with regulatory changes. Updated versions will be made available on this page.